Associate Software Tech Analyst - Support

 

  • Salary Range:  Php 17,000 - Php 41,000
  • Shift Schedule: Nightshift 

Job Description

The Associate Software Technical Analyst (Engineer) is responsible for creating and maintaining automation solutions for the areas of focus using Robotics Process Automation (RPA) processes and technology. The role interfaces with both technology and business operations team to build and configure efficient, scalable automations within prescribed automation tools and coding standards. The role will develop, implement, and maintain automations/robots (digital workforce assets) with the highest positive impact.

Key Accountabilities:

  • Participate in the problem identification/error resolution process, including tracking, repairing and reporting potential code defects.
  • Provide support in production code migration.
  • Actively monitor deployed automations taking note of any production issues/errors that arise and provide timely updates to business partners.
  • Manage robot password updates ensuring proper automation configurations.
  • Conduct regular refresh on bot VDI machines.
  • Handle weekly and monthly automation reporting.
  • Keep abreast in new automation software versions and functionalities.
  • Create documentations for all processes and ensure they are updated should there be any changes.
  • Participate in application server / data center migration testing and update automation codes as necessary.

Job Requirements

The candidate:

  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming.

Tools/Technical/Process Specific Knowledge or Skills:

  • Familiarity/Experience with RDA/RPA tools (WinAutomation, Automation Anywhere, ProcessRobot) highly preferred
  • Proficient in Microsoft Word, Power Point, and Excel
  • Understanding of process design documents and technical design documents on automation space
  • Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA softwares/tools
  • BPMN or Workflow Modeling applications
  • General knowledge in software testing

Soft skills:

  • Ability to build rapport, cultivate working relationships, and drive collaboration across teams.
  • Must be an adaptable self-starter and work with minimal supervision. Must be able to juggle multiple tasks and organize time effectively.
  • Strong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively.
  • Proven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse internal and international customer base.
  • Strong attention to details and service accuracy.
  • Proactive and with strong problem solving and analytical skills.
  • Willing to work overtime and rotating shifts

Interested applicants may send their CV to christian.cruz@nezdaglobal.com or to amy.delos@nezdaglobal.com.

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