Business Process Outsourcing BPO Services

Nezda Global is a premier provider of BPO services Philippines, delivering end-to-end solutions that help businesses scale operations efficiently while maintaining high-quality standards. As a trusted partner in business process outsourcing Philippines, the company specializes in streamlining core business functions, allowing organizations to focus on growth and strategic initiatives. With expertise in customer support BPO, Nezda ensures seamless communication and exceptional service experiences for clients’ customers across multiple channels, enhancing satisfaction and loyalty. The company’s comprehensive outsourcing solutions Philippines cater to diverse industries, from technology and eCommerce to healthcare and finance, providing tailored workflows that improve productivity and reduce operational costs.

Call center outsourcing

Through its robust offshore BPO services, Nezda Global enables businesses to leverage global talent while maintaining data security, compliance, and process efficiency. Its advanced call center outsourcing Philippines solutions handle inbound and outbound operations with professionalism and accuracy, ensuring consistent engagement and support. In addition, the company’s data entry BPO services offer precise and timely handling of information, helping organizations maintain reliable records and analytics. By combining skilled teams, innovative technology, and industry-specific expertise, Nezda Global empowers enterprises to optimize operations, drive growth, and achieve sustainable success in today’s competitive business landscape.

The next level
BPO

Empowering Businesses with Smarter
Workforce Solutions.
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Smart Talent.
Smarter Solutions.

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At Nezda, we combine world-class talent, smart automation, and deep industry expertise to deliver outsourcing solutions that transform challenges into opportunities.

What We Deliver

1. Customer Support BPO

• Omnichannel assistance via voice, email, and chat
• Delivery excellence focused on NPS, CSAT, and SLA compliance
• Expert teams trained for Tier 1, Tier 2, and escalation support
“Delighting customers with every interaction.”

2. Back Office Processing

• High-volume data entry, form processing, and record updates
• Streamlined handling of claims, applications, and compliance workflows
• Guaranteed accuracy and fast turnaround times
“Quietly powering your business behind the scenes.”

3. Healthcare BPO

• Comprehensive revenue cycle management and prior authorization support
• Skilled teams of Philippine-based Registered Nurses (RNs)

• HIPAA-compliant operations ensuring data security and confidentiality

“Trusted care, delivered with precision and compliance.”

4. Finance & Accounting BPO

• Reliable bookkeeping, accounts receivable, and payable services
• Efficient invoice processing, reconciliation, and reporting
• Teams proficient in QuickBooks, Xero, and SAP
“Financial clarity that fuels business growth.”

5. eCommerce Operations

• Complete product listing, catalog QA, and image editing
• Customer-first order support, returns, and logistics coordination
• Expertise across platforms like Amazon, Shopify, and Lazada
“Seamless eCommerce support that keeps sales moving.”
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Domain-Aligned BPO for Better Outcomes

Healthcare Providers & Hospitals
Financial Services & Fintech
D2C & eCommerce Brands
Professional Services Firms
• Real Estate & Property Management
EdTech & Online Learning Platforms
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Global Delivery. Local Intelligence.

Delivery hubs in the Philippines, India, LATAM, and Africa

English-speaking, culturally aligned teams

• Rigorously trained by in-house L&D programs

24/7 operations, including weekends

• Real-time dashboards with SLA & QA monitoring

Your extended team, powering success.
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Reduce Workload. Improve Speed

We integrate intelligent automation and RPA tools across the BPO value chain. enabling:

20–40% faster processing
Reduced manual errors
Leaner staffing models

Lower TAT and improved SLA compliance

Hybrid delivery pods (AI + human) are available across most functions.
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Built for Flexibility

Dedicated FTE Teams
Outcome-Based Pricing (per case/order)
Hybrid Pods (Human + Automation)
BOT (Build-Operate-Transfer) Model

Pilot Projects with 4–12 Week Ramp-Up

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Sample Use Cases

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US Hospital Group

→ RCM + Prior Authorization

→ 50% faster claims cycle

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Shopify Brand

→ Customer Support + Returns

→ 24/7 coverage, +18% CSAT

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Real Estate Team

→ Listing Management + Inquiries

→ Doubled listings with the same team

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Bank

→ KYC Processing

→ 99.2% accuracy via RPA + human QA

From Agility to Automation,
The BPO Partner Built for Tomorrow.

From rapid scaling to long-term transformation, Nezda has mastered process optimization across industries and geographies.