Embark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.
Qualifications:
✅ At least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony Accounts
✅ Required experienced in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2 years
✅ Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
Job Description:
📌Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform
📌Provides Enterprise level technical support to all Enterprise customers
📌Troubleshoots and reproduces customer technical issues to resolution and/or escalates
📌Applies expert knowledge of RingCentral services and VOIP technology
📌Responsible for training customer administration of RingCentral platform
📌Answers complex technical questions and offers workarounds for customer networks
📌Provides quick and accurate handling of support interactions – phone, screen sharing and email
📌Follows up with customers, ensuring customer is up to date and satisfied with resolution
📌Responds promptly to escalations while keeping detailed case notes
📌Manages customer expectations and experience to deliver high customer satisfaction and increase retention
📌Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
📌Remain current on software defect and upgrades
📌Manage escalated issues and collaborate with other internal departments to expedite resolution
📌Help develop and maintain customer facing and internal help articles
⌚ Schedule: Night Shift
💻 Work setup: Onsite/RTO (2-3x per day onsite)
📍 Location: Both Ortigas and Cubao (non-negotiable)
💰 Salary: ₱35,000 package – basic, non-negotiable + 20% night differential + On top Lucrative Allowances after 6 months and Benefits (to be discussed during initial interview)
WAYS TO APPLY:
▶️ Send your resume to: maria.salang@nezdaglobal.com.
▶️ Apply through link: https://nezdaglobal.com/jobs/technical-support-representative-l2-voip-telephony-account/.
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