Education EdTech Support

Nezda Global is a trusted partner for institutions and educational enterprises seeking efficient MS administration services and streamlined operational support in the Philippines. By leveraging advanced tools and industry expertise, the company ensures that administrative processes, student records, and faculty coordination are managed seamlessly, allowing educators to focus on delivering quality learning experiences. Through its comprehensive online course management solutions, Nezda Global enables schools, universities, and EdTech platforms to design, implement, and maintain digital learning programs with ease, ensuring smooth content delivery, assessments, and student engagement. The company’s support extends across curriculum scheduling, enrollment tracking, performance analytics, and technical assistance, providing end-to-end services that enhance the efficiency of educational operations.

Online course management

By combining technology-driven solutions with a people-first approach, Nezda Global empowers institutions to reduce administrative burden, optimize resource allocation, and improve overall learning outcomes. Its expertise in handling diverse educational platforms and software ensures that both traditional and online learning programs operate seamlessly, meeting the evolving needs of students and educators alike. With a commitment to precision, reliability, and scalability, Nezda Global positions itself as a leading provider of education and EdTech support services in the Philippines, helping institutions achieve operational excellence while fostering innovation in digital learning.

Power Your Learning
Platform with Scalable,
Human + Tech Teams

From learner onboarding to content operations and 24/7 student support, NezdaGlobal helps EdTech and educational institutions scale their backend efficiently while staying focused on pedagogy and outcomes.
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Pain Point

NezdaGlobal Solution

High volume of student queries during peak seasons

Offshore support pods trained on LMS, FAQs, and ticketing tools

Content updates are slow and unscalable

Dedicated teams for LMS management and course publishing

Enrollment & payment support delays

Trained back-office support with multilingual shift coverage

Instructor onboarding & credential verification is manual

SOP-driven admin support for faster turnaround

Limited data on learner behavior & outcomes

AI-enabled dashboards + trained analysts for insights

• Learner Onboarding & Enrollment Assistance
LMS Administration (Moodle, Canvas, Blackboard, Teachable, etc.)
• Helpdesk & Live Chat Support for Students & Instructors
Course Uploads, Tagging, and Version Control
Instructor Onboarding & Credential Verification
Grading Support & Assessment Processing
Payment Processing & Refund Escalation
• AI-Powered Analytics for Learner Engagement
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EdTech Platforms:
Support for learners and content management at scale
Universities & Online Programs:
Administrative assistance + global student helpdesks
Test-Prep Companies:
Support for scheduling, assessments, and feedback
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We combine trained education support staff with automation for:

• AI-assisted grading & plagiarism detection

• Chatbots are trained on course-specific knowledge

Auto-sync between LMS and CRM
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Deep understanding of academic workflows & systems
24/7 multilingual support from APAC, EMEA, and NA
FERPA & GDPR-aligned data practices
Scalable delivery model for growth surges
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Case Study

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Global EdTech platform with 250K+ learners

→ 20-member hybrid pod for content ops + chat support

→ 50% faster course publishing
→ 3x faster ticket resolution

→ 24/7 support with 99.2% CSAT