Nezda is hiring Account Manager.
Qualifications:
✅ Bachelor’s degree of any Business course.
✅ Must have 3-5 years experience as Account Manager in a BPO Company.
✅ Willing to work on fixed night shift.
✅ Onsite.
✅ Start ASAP.
Job Description:
👉🏻 Maintain a good understanding of clients and their business strategies leveraging the information to align with company’s operational and support strategies.
👉🏻 In partnership with internal and external clients, CSM should be able to identify processes, procedures, tools, and technology enhancements to improve both the agent and customer experience.
👉🏻 Identifies problems, analyzes trends, and implements corrective and preventive actions.
👉🏻 Responsible for accurate and timely invoicing in partnership with internal and external clients.
👉🏻 Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
👉🏻 Analyze and develop creative ways to increase revenue, remove costs, and create efficiencies in existing contracts.