Nezda is looking for Collection Officer (Mandarin Speaker).
✅ Bachelor’s Degree or at least Diploma or equivalent in any discipline.
✅ Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
✅ Proficiency in Mandarin.
✅ Strong communication skills especially English.
✅ Preferably 1+ years of working experience in bank’s debt collection function.
✅ Knowledge in Singapore’s litigation / recovery process will be an added advantage.
✅ Team player who possesses strong interpersonal, effective negotiation and analytical skills.
✅ Proficient in Microsoft software (Word, Excel & PowerPoint) will be an added advantage.
✅ Minimum typing speed of 40WPM with a 90% accuracy score.
✅ Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
👉🏻 Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner.
👉🏻 Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and versatile when customers try to avoid payment.
👉🏻 To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection.
👉🏻 Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
👉🏻 Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses.
👉🏻 Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimize credit losses.