Nezda is hiring Consumer Retention Specialist.
💰 Salary: P19,000
Qualifications:
✅ College graduate Any 4-year course; preferably a Business Degree.
✅ Minimum of 1-2 years experience in a Customer Service function – life insurance particularly retention.
✅ Exposure in the Banking/Insurance Industry is a plus.
✅ Has experience using multiple/non-traditional channels in customer servicing (chat, new media).
Job Description:
👉🏻 Responsible for effective execution of retention and renewal activities that will contribute to achieving target renewal premiums.
👉🏻 Responsible for effective execution of Customer Retention Program and In-force Management activities.
👉🏻 Expected to provide end-to-end customer servicing using different communication channels such as voice, email and chat.
👉🏻 Rebuild and maintain a relationship with direct and in-force clients.
👉🏻 Provide customer servicing related to inquiries, policy changes, billing and payments.
👉🏻 Provides recommendation and solutions to complicated scenarios.
👉🏻 Take escalated calls for ownership and resolution of soft complaints.