Consumer Retention Specialist

Nezda is hiring Consumer Retention Specialist.

πŸ’° Salary: P19,000

βœ… College graduate Any 4-year course; preferably a Business Degree.
βœ… Minimum of 1-2 years experience in a Customer Service function – life insurance particularly retention.
βœ… Exposure in the Banking/Insurance Industry is a plus.
βœ… Has experience using multiple/non-traditional channels in customer servicing (chat, new media).

Job Description:
πŸ‘‰πŸ» Responsible for effective execution of retention and renewal activities that will contribute to achieving target renewal premiums.
πŸ‘‰πŸ» Responsible for effective execution of Customer Retention Program and In-force Management activities.
πŸ‘‰πŸ» Expected to provide end-to-end customer servicing using different communication channels such as voice, email and chat.
πŸ‘‰πŸ» Rebuild and maintain a relationship with direct and in-force clients.
πŸ‘‰πŸ» Provide customer servicing related to inquiries, policy changes, billing and payments.
πŸ‘‰πŸ» Provides recommendation and solutions to complicated scenarios.
πŸ‘‰πŸ» Take escalated calls for ownership and resolution of soft complaints.

Job Type: Full Time
Job Location: Makati City

Apply for this position

Allowed Type(s): .pdf, .doc, .docx