Customer Communication Specialist

Nezda is seeking for a talented individual to join our team as a Customer Communication Specialist who will play a vital role in ensuring that all customer interactions are handled professionally.


✅ Ensure all communication is handled professionally and promptly but with a human touch across all channels
✅ Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
✅ Meet targets and requirements set by the client and management
✅ Appropriate knowledge and information shared by the client and management team
✅ Take the extra mile to engage with consumers

❗️ Advanced English level (B2) both written and spoken
❗️ Excellent communication skills both written and spoken
❗️ Contact center experience of at least 1 year
❗️ Track record of achieving targets
❗️ Problem-solving oriented
❗️ Consumer-oriented mindset
❗️ Great interpersonal skills
❗️ Technology adept
❗️ Familiarity with CRM systems
❗️ Basic IT skills, including using multiple operating systems
❗️ Research skills
❗️ Detail-oriented
❗️ Ability to work well in a team as well as on your own

💰 Salary: 5000RM – 7000RM + 600RM Housing allowance

Job Category: CSR
Job Type: Full Time
Job Location: Penang Malaysia

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