Nezda Technologies Inc. is currently hiring for Customer Service Associate.

πŸ“ Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia.

Job Description:
βœ…End to end airline operation.
βœ… Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries.
βœ… To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
βœ… To be able to deal with customers and meet customer requirements.
βœ… Work Environment – 24/7.
βœ… Language: Should be fluent in spoken English & the specific Language (Mandarin).

βœ… Minimum 6 months of experience in the Airlines or Travel industry.

Personal Style Enablers:
πŸ‘‰πŸ» Should have a good standard of both Spoken and written English & the specific Language (Mandarin).
πŸ‘‰πŸ» Needs to be a team player with a positive attitude.
πŸ‘‰πŸ» Should be adaptable to change.
πŸ‘‰πŸ» Needs to display confidence and the ability to sell a given product.
πŸ‘‰πŸ» Extrovert with a customer service mind set.

Working Hours:
❗️24 x 7 shift (Rotational)

Shift Break:
❗️9 hour shift with 1.5 hours break.

Working Days:
❗️5 Days working in a week (2 Rotational Off Days).

Job Type: Full Time
Job Location: Malaysia

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