Nezda Technologies Inc. is currently hiring for Customer Service Associate.
Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia.
Job Description:
End to end airline operation. Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries. To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service. To be able to deal with customers and meet customer requirements. Work Environment – 24/7. Language: Should be fluent in spoken English & the specific Language (Mandarin).
Minimum 6 months of experience in the Airlines or Travel industry.
Personal Style Enablers:
Should have a good standard of both Spoken and written English & the specific Language (Mandarin). Needs to be a team player with a positive attitude. Should be adaptable to change. Needs to display confidence and the ability to sell a given product. Extrovert with a customer service mind set.
Working Hours:
24 x 7 shift (Rotational)
Shift Break:9 hour shift with 1.5 hours break.
Working Days:5 Days working in a week (2 Rotational Off Days).