Nezda is hiring Dialer Manager (Workforce).
Qualifications:
✅ Graduate of any courses
✅ With at least 3 to 5 years experience as Dialer Manager (Workforce)
✅ Experience in handling US consumer collections (operations)
✅ Excellent project management and organizational skills and capability to handle multiple projects at one time
Job Description:
👉🏻 In charge of the management of phone systems including list management, adherence metrics, and staffing in the operations.
👉🏻 Providing leadership, guidance, and day-to-day support for the workforce management team including measurable goals and objectives for each direct report.
👉🏻 Ensure adequate staffing levels and minimize organizational risks.
👉🏻 In charge of the execution of dialer strategy for multiple departments not limited to compliance guidance for outbound campaigns, payment reports, and workforce management.