More than 70% of companies now use AI to assist customer interactions, yet global customer satisfaction scores have barely moved. This disconnect reveals a critical truth for 2025: technology is an amplifier, not a replacement, for human expertise. For leaders evaluating…
Why CX and Back-Office Can No Longer Be Separated in Global Operations
Integrate CX & back-office ops for seamless global success. Discover strategies to boost efficiency, cut costs, and enhance customer loyalty.