Discover the Philippines’ transformation from a call center powerhouse to a strategic Global Capability Center (GCC), driving higher value services and innovation.
From BPO to GCC: The Philippines’ Journey to an End-to-End Outsourcing Hub
More than a third of companies establishing new offshore operations in Southeast Asia are now prioritizing roles in data analytics, finance, and IT development over traditional voice support. This shift signals a fundamental change in global business strategy. The question is…
Why Global Capability Centers are Thriving in the Philippines
The global operational mandate has fundamentally shifted. For years, the primary driver for offshoring was labor arbitrage. Today, business leaders are tasked with a more complex objective: building resilient, globally integrated operations that not only reduce costs but actively drive innovation…
Building GCCs in the Philippines: Why Fortune 500s are Investing
More than a decade ago, the conversation around offshoring to the Philippines was centered almost exclusively on cost reduction through call centers. Today, that conversation has fundamentally changed. A 2025 analysis from the Global Workforce Institute reveals that enterprise leaders are…
Outsourcing Success Stories: How GCCs Transformed Global Enterprises in the Philippines
Global enterprises are confronting a difficult reality: the pressure to reduce operational overhead is now directly competing with the mandate to accelerate innovation. A 2025 analysis by the Southeast Asia Business Council found that over 60% of multinational corporations are re-evaluating…
Why Global Capability Centers are Expanding IT Operations in the Philippines
Businesses today face a persistent challenge: how to enhance IT capabilities, drive innovation, and manage escalating costs simultaneously. Global IT spending is projected to reach $5.3 trillion in 2025, according to a recent market analysis from the Global Workforce Institute, yet…
GCCs as Innovation Engines: Driving Tech Leadership in the Philippines
The imperative for continuous technological evolution is no longer confined to the C-suite; it’s a critical determinant of market relevance and competitive advantage. In 2025, a recent report from the Global Workforce Institute projects that businesses failing to integrate AI-driven process…
How Global Capability Centers (GCCs) Redefine Business Continuity
Discover how Global Capability Centers (GCCs) redefine business continuity by building resilience, accessing diverse talent, and ensuring operational agility for enduring enterprise stability.
The Role of Technology in the Rise of the Philippines as a GCC Hub
Philippines’ tech-driven rise as a GCC hub. Discover how AI, automation & cloud shape future business services. Learn strategic investment tips.